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A key utility company has pivoted to step up customer service using digital tools. Jamaica Public Service (JPS) has notified its customers that a number of their face-to-face offices will close as of April 1 and be replaced with online access.
The implementation of health and safety protocols has sped up the switch, a move in line with the trend across the public and private sectors, as members of the public learn to appreciate the ease with which they can do business online. JPS has rolled out the most modern of online strategies using a mobile app, available from Google Play store and the App Store, as well as the increasingly popular presence on social media. However, the company says, the loss of face-to-face contact will be reinforced by their 24-hour call centre.