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Items were missing and deliveries were late or cancelled
I purchased a Morrisons delivery pass four weeks ago but each shop has been late, with items missing. Last week’s was booked for Thursday evening. When it didn’t arrive I phoned customer services (waiting 30 minutes) and was advised that the store (Stratford-upon-Avon) had emailed head office that day with a list of deliveries that wouldn’t be fulfilled, including my own. When I asked why? I was disconnected.
I assumed the delivery was cancelled so I arranged a “click and collect” for early Friday evening. When I arrived at the store, I was told they were hours behind so couldn’t fulfil my order immediately, but promised to deliver between 7-8pm. It didn’t arrive. Continue reading...