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Delays blamed on ‘chaotic administration’ at firm processing claims for Atol-protected bookings
Thousands of Thomas Cook customers are still waiting to be compensated four months after the travel group collapsed, leaving 650,000 holidaymakers with worthless future bookings.
Frustrated customers who have contacted Guardian Money alleged that chaotic administration at the private firm subcontracted by the Civil Aviation Authority has led to long delays and a lack of promised refunds. Continue reading...