Website set up to refund Thomas Cook customers under strain
almost 6 years in The guardian
‘Unprecedented demand’ for CAA service leaves customers angry and frustrated
A refunds website set up for Thomas Cook customers with future holiday bookings struggled to cope with the “unprecedented demand” as the final repatriation flight touched down in the UK.
What was described as the largest-ever refunds programme of its kind was launched by the UK’s Civil Aviation Authority on Monday – but many customers were left angry and frustrated after receiving error messages when attempting to submit their claims. Continue reading...
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