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I couldn’t answer a screening question correctly because it had the wrong information
I am caught in a catch-22. I had a mobile broadband contract with Three that I thought I had cancelled in 2016. However, it continued to take monthly direct debits. I only noticed recently so I tried to cancel again. Three refused to talk to me as I did not pass security screening (name, date of birth, postcode).
I was so annoyed I cancelled the direct debit. Then a debt collection agency demanded payment. I called them but failed the security screening because Three had given a wrong date of birth. Continue reading...